Terms and Conditions

Warranty

Octo Pro Coatings provides a limited lifetime warranty on our residential coating installations, covering materials and workmanship under normal residential use. This warranty ensures that Octo Pro Coatings’ products and installation meet high-quality standards and perform as expected when maintained per the guidelines provided. To activate the warranty, clients must submit an online form within 30 days of the completion of the service. Warranty Activation Form

Coverage

Performance Under Normal Use: This warranty covers issues where the flooring fails to withstand regular wear and tear, provided the issues are not caused by external factors.

Defects in Materials and Workmanship: We cover delamination, peeling or visible fading due to manufacturing flaws.

Stain Resistance: The warranty includes resistance to stains from oil, transmission fluid, radiator fluid, diesel, and gasoline spills if spills are cleaned up within 20 minutes of accident.

Exclusions

The warranty does not cover damage from improper use, heavy machinery, or unapproved chemicals; any damage due to cleaning methods or substances outside Octo Pro Coatings’ recommendations; damage from natural events, including earthquakes, and other extreme conditions; exposure to excessive moisture, flooding, or conditions outside recommended use; repairs, alterations, or work by anyone other than authorized Octo Pro Coatings personnel; normal wear and tear; cracking due to concrete movement; if a moisture vapor barrier base coat is used, natural ambering or discoloration over time should be expected and is considered a normal characteristic rather than a defect; variations in color and texture between online product samples and the installed floor.

Maintenance

Proper maintenance is key to maintaining the look and performance of your flooring. To keep your warranty valid, follow the recommended cleaning and care guidelines provided to you. Detailed cleaning and maintenance instructions can be found here. After Care Reminder

Claims Process

To initiate a warranty claim, the floor must be examined by Octo Pro Coatings to determine the nature and cause of the issue. This assessment is crucial for determining the appropriate course of action and it may include cutting and removing an area of the floor and sending it to the lab for testing.

Resolution

If your claim is approved, Octo Pro Coatings will take the following steps:

Repair or Replacement: Octo Pro Coatings will either repair the affected area or supply replacement materials for the defective section. Installation costs and any related expenses remain the customer’s responsibility unless otherwise specified.

No Cash Refunds: This warranty does not provide cash refunds. Replacement materials will be supplied free of charge, but additional costs for labor or other associated expenses are not covered.

Transferability

For original purchasers who may be relocating, the warranty is transferable within 3 years of the initial service. The transferred warranty will then provide coverage for 12 months from the date of transfer.

Liability Limitation

Octo Pro Coatings shall exercise reasonable care and skill in delivering services; however, the Client acknowledges that, while Octo Pro Coatings specializes in floor coatings, extensive crack repairs may require a specialist contractor. Octo Pro Coatings’ liability for any claims arising from the services provided shall be limited to the total fees paid by the Client. Under no circumstances shall Octo Pro Coatings be held liable for any special or consequential damages, including but not limited to, injuries to individuals or property damage, loss of anticipated or actual profits, or the loss of use of any property.